Customer FAQ

May I return a piece of artwork if it does not meet my expectations?

We want you to love your new art, so if a piece doesn’t quite work in your space, return it within seven days of receiving your order and we’ll issue you a refund for the price of the art. Art must be returned in its original packaging. We will pay for return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we’ll issue you a refund on the price of the art minus a return shipping fee of $300. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.

How do I return a piece of artwork? 

Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at customerservice@fromheart2art.com. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.

If I live outside of the United States, how do I return a piece of artwork? 

When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at customerservice@fromheart2art.com. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

What should I do if I receive a damaged piece of art? 

We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at customerservice@fromheart2art.com. Please save the box and all packaging material; we must have these items in order to process the claim.

How much does shipping cost within the United States? 

We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.

Do you ship internationally? 

Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

How much does shipping cost to send art outside of the United States? 

For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at sales@fromheart2art.com.

How do you ship artwork? 

All artwork is packaged in custom built art boxes to insure safe delivery. Our boxes are lined with high density foam to protect your art. The foam construction also makes unpackaging quick and easy – no packing peanuts, no mess. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is not required for delivery unless you request that your art be delivered with a signature.

Once I purchase a piece of art, how many days will it take to arrive? 

Artwork is typically shipped within five to ten business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at sales@fromheart2art.com so that we can arrange expedited shipping.

Do you offer payment plans for purchasing artwork? 

We offer several payment plan options. Please email us at sales@fromheart2art.com for more details. We are happy to work with you to find the best way for you to acquire new art.

What type of artwork do you exhibit? 

fromheart2art exhibits original art created by top new and established artists from across the country. We display most two-dimensional and three-dimensional mediums.

How is artwork chosen for Fromheart2art? 

We represent a group of the nation’s most talented artists. Our curators are art business professionals who select the highest quality work for exhibition.

How do I search for and purchase art at Fromheart2art? 

At the top of every page, you will find a keyword search bar and search links organized by medium, style, collection, size, color, artist, new art and gift center. You can either type a category into the keyword search bar or click on the search links to find art listed in that grouping. To purchase a piece of art, simply click the “purchase” button at the right of the piece and follow the onscreen directions.

What forms of payment do you accept? Will I be charged tax? 

Fromheart2art.com accepts Visa, MasterCard, Discover, American Express, and PayPal. Tax is charged on orders shipped to Florida and wherever required by law.

If I buy a piece of art and then Fromheart2art holds a sale, may I have the discount applied to my purchase? 

Yes. We are happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount.

What is the Forum section on an artist’s portfolio page? How do I use this feature? 

The Forum section on each artist’s portfolio page is a place for you to ask questions and leave comments for the artist. In order to use the Forum feature, you must first register with fromheart2art by picking a username and selecting a password. Once you have registered, simply click the add entry button on the Forum to ask questions and share your thoughts.

What does “limited edition” and “open edition” mean? 

Certain pieces of artwork on fromheart2art, mostly photography, printmaking and merchandising item, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.

May I speak with the artists represented by fromheart2art? 

fromheart2art features a forum called Forum on every artist’s portfolio page so that you can speak directly with artists. We encourage you to ask questions and leave comments.

Does fromheart2art provide framing services? 

We offer framing for all photographs and prints on fromheart2art. If you are interested in framing, please contact us at sales@fromheart2art.com and we’d be happy to help you find a framer.

Does fromheart2art have a physical gallery location? 

We do not operate a physical gallery, however we might participate in fairs or shows and put on our own. If you would like information about our next event, please check the webpage.

How can I contact fromheart2art? 

Email: info@fromheart2art.com

How does fromheart2art price artwork? 

Artwork is priced using artist input and the expertise of our curators. Artists submit images of their work and provide desired prices for each piece. That price is then compared to fromheart2art’s curator appraisal. We take pride in our ability to fairly and accurately price art.

Is the artwork exhibited at fromheart2art a financial investment? 

fromheart2art encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.

I am interested in commissioning a piece of art but have never done so. Where do I begin? 

Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, fromheart2art is here to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at sales@fromheart2art.com and we can discuss the next steps.

How much will it cost to commission an artwork? 

Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist’s sales history. Commissioned artworks will be more than comparable pieces in the artist’s portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.

Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I’ve commissioned? 

Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art.

How long does it take to commission an artwork? 

The time will vary depending on the size, medium, and complexity of the piece, and the artist’s schedule, but typically commissions take ten to twelve weeks to complete.

When commissioning an artwork, can I have the artist work from a photo? What if i don’t have a photo for them to work from? 

Photographs are great reference material when commissioning an artwork. If you don’t have a photograph, it’s not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for.

When commissioning an artwork, what kind of contact will I have with the artist and fromheart2art? 

Before the artist begins working on your project, you will have a special consultation with the artist and fromheart2art to explain exactly what you’d like. Once the artist begins working, we will update you as the piece progresses from initial sketch to finished masterpiece. fromheart2art is always available to answer questions about your piece and the process, and we can arrange any meetings you’d like to have with the artist along the way.

How do I use the fromheart2art Registry feature? 

To set up a fromheart2art Registry, simply complete the sign up form at www.fromheart2art.com/registry. You will be prompted to create a unique URL identifier that you can send to your guests (ex. www.fromheart2art.com/susieandjack.com). As you browse art on fromheart2art, click the gold “Add to Registry” button on artwork pages to add pieces to your list. Share your custom URL and we will notify you by email when art is purchased for you. The fromheart2art Registry provides three ways for your guests to purchase art from your registry: 1. Buy a piece of art 2. Contribute to a piece (”group gifting”) 3. Buy a fromheart2art gift card

 

 

Strategic Partnership Visual Arts Department

Address

433 Plaza Real
Suite 275 
Boca Raton FL, 33432
iloveart@fromheart2art.com

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